Shipping Information

Shipping Information

If you have not received an email with Tracking information then please check your spam folders and contact us if you still cannot locate the information.

Please be aware that there are delays at the moment on shipping to some countries in Europe on the Royal Mail option

We are adjusting our estimated delivery times to reflect this but we do ask customers to be patient.

If your order is time dependent we do recommend that you opt for the UPS or Special Delivery delivery options

Please do not ask us to leave items on doorsteps etc as a signature is required for all items

All orders paid for by Pay pal must be delivered and signed for to the address in the Pay Pal account used for payment.

Please inform us if you need to change the delivery address for any reason.

Hopefully all your queries will be answered here:

If not please contact Wendy at    anytime

Please note 

All orders with payment cleared by 2pm with a Royal Mail delivery option selected will be sent the same day.

The UPS/Courier  ( Next Day delivery ) same day collection cut-off is 11am.

All orders received after 11am on a Thursday will be treated as Friday orders, so UPS ordered after this time will be delivered on the following Monday

TNT saturday is available or RMTracked 24 is delivering at 97% next day at the moment.

If your order is urgent then please contact us at and we will do all we can to accommodate.

We can even provide a same day delivery Service if required.

Delivery charges are calculated on the volumetric weight of the item once it is packed.

You will be informed of the delivery cost once you enter a valid  delivery address before your order is processed.

We offer different shipping options depending on weight, value of the items and your location.

A signature will be required for all deliveries, so please ensure someone is available to sign.

Our shipping charges are based on the costs incurred to us, we do not profit from our delivery charges.

Customs, Duties and VAT

VAT will be deducted, at the applicable UK rate for items exported to countries outside the European Union.

All items are sold on a Delivery Duty Unpaid basis, so recipients outside of the EU may have to pay import duty or other taxes.

We cannot be held liable for any import duties payable on orders made and recommend that all customers make themselves aware any of such local charges before ordering. 

We can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

UK Deliveries

Royal Mail Signed  for smaller items 1-2 kg (1-2 business days)

Royal Mail Tracked 24 - up to 5 Kg - Next business day (Not Guaranteed)

Royal Mail Special Delivery - up to 2Kg  Next Business Day Guaranteed by 1pm

UPS - over 5 Kilos next Day not 100% guaranteed but most likely depending on area

 Saturday Guaranteed Delivery option

This is available for ordering on a Friday only, for an extra charge

Up to 2 kilos will be Royal Mail special Saturday delivery guaranteed

Over 4 kilos will be by TNT (not 100% guaranteed)

Orders over 4 Kilos to non-mainland UK (including Isle of Man, Western Isles, etc), Scottish Highlands and Channel Islands addresses maybe subject to additional charges.  The cost of shipping will be automatically calculated at checkout based on the delivery address.

Highlands of Scotland postcodes AB31-AB56, FK17-FK22, G83, IV1-IV39, IV63, IV99, KW1-KW14, PA21-PA33, PA35-PA36, PA38-PA40, PH18-PH26, PH30

Offshore postcodes BT, JE, GY, IM, TR, HS, ZE, IV40-IV56, KA27-KA28, KW16-KW17, PA20, PA34, PA37, PA80, PA41-PA49, PA60-PA78, PH42-PH44

Please be aware that these addresses will not be a next day delivery service.estimates are 2-4 days


If you are not available to receive your parcel please be aware that you will be responsible for locating the parcel and collecting it or it will be returned to us and we cannot refund or replace until this happens

A redelivery fee at cost will be charged.

Parcels with no delivery attempt made showing on the tracking will be replaced or refunded after a reasnoble time has expired and all attempts at locating the parcel have been made.

If for some reason your choice of courier is not available or is showing a slower than quoted delivery date, we may send your order by another courier.

Please note that some countries for UPS delivery come under a remote surcharge list

If your location comes up as standard delivery, we will refund the difference to you as we cannot list all locations.

If your country is not available at point of ordering please contact us first

Please note that some remote areas are subject to additional charges

Prices and Currency

All prices on are in pounds sterling and include VAT, at the applicable UK rate.

The cost of the item purchased minus VAT will be displayed for items being exported/delivered outside the European Union.

Please enter a contact phone number with your country and area code


Royal Mail International Tracked and Signed up to 2 Kilos (3-10 working days)

UPS/FedEx over 2 Kilos (2-5 working days)

Express option is available in some areas

This delivery service is for customers located  within Europe

For your protection, a signature will be required on delivery.

Courier option may differ from that selected

Visitors to the UK (Shipping to Hotels)

If you are visiting the UK and would like your order delivered to your hotel please check the following:

  • Call the hotel you are visiting and verify that they accept deliveries for hotel guests.
  • Check that the booking at your hotel is made in your name (rather than in the name of a company or another visitor).

Important Note: If for any reason the hotel refuses the delivery and the item is sent back to us we reserve the right to charge for the cost of delivery and return to our warehouse (i.e. double the cost of shipping).

BFPO orders

We offer FREE shipping to all BFPO addresses

Please ensure that you enter all necessary information

Rank,location, BFPO number etc.

Please contact us if you need further information on these orders

General Information

If your order is returned to us unsigned for you will be liable for the redelivery charge if the address is cofirmed as correct.

We cannot mark any orders as Gift etc.

Delivery times are an estimate only and we are not responsible for any delays once the order has left our premises, but we will do all we can to trace any delayed orders

All orders must be checked thoroughly at point of delivery and any problems reported to us immediatley